We work in the domain of Health & Wellness.

About

C I T T E R  brings to an online and offline platform, which can be accessed for all health & wellness needs. We are trying to make healthcare and wellness a hassle-free experience and an enjoyable one to. We offer Citter food supplements and medicine wholly prepared by us, therapy and treatment, health and wellness retreats, spiritual retreats, teaching and training of ancient massage practices of the Citter Tradition, yoga and yogic practices and teachings.

We have our very own qualified registered doctors for doctor consult, labs and online doctor consults at any time, from anywhere. We have our very own teachers for training students in yoga and yoga therapy and therapists for massage in the traditional way.

We provide accurate, authoritative & trustworthy information on the Citter tradition and teachings supporting people in having good health and wellness in their lives.

Our products are for delivery to all parts of the world and also within India.

Contents

01

Consult a Doctor

02

FAQ

03

Contact Us

04

Product Pricing

05

Shipping

06

Privacy Policy

07

Terms & Conditions

08

Refunds and Cancellations

Consult a Doctor

How Online Doctor Consultation Works?

01

Start a session

Mail us for a suitable appointment date giving us your name, age, sex, country & place of residence a brief history of yourself and what you would like to consult, with our  doctor, about. Mail in your concern and attach prescription, lab reports if any to Help the doctor understand your case better. We will mail you back with three appointment dates you can choose from and mail us back. One this is confirmed by e-mail by us, kindly go to our website and make your payment for consultation. On receipt of your payment your consultation will be confirmed by us.

02

Connect with the doctor

Come on-line at the appointed hour and date to consult with the doctor.

03

Doctor’s assessment and advice

04

Follow up with your doctor

Still, need more clarity? You can follow up with the doctor even after your video call is concluded by e-mail for a follow-up.

05

Monitoring and Feed back

We will be monitoring your progress and result, till you get back to normal.

FAQ

Who is the consulting doctor?

The consulting doctor is a senior doctor in the field as a Citter Doctor with vast experiences treating all kinds of diseases.

 

Will the doctor be able to resolve my issue?

Our Citter Doctor will give you expert advice on your problem and help you identify the next steps you can take with lifestyle management. We do ask patients to share pictures or reports if they can, for a conclusive diagnosis. The doctor has the capacity to resolve different issues. This depends on the patient to and following the instructions given by the doctor to heal.

Is my consultation private with my doctor?

All your medical history and online consultation with us are completely private and confidential.

 

For how long is the consultation valid?

Consultation is valid only for the time given between the doctor and yourself. Follow those who have opted to be treated by our doctor will have follow up from the doctor’s assistance to see progress and result of the treatment.

Contact Us

Mail us at:            healing@citter.in

Our location:

Postal Address

C I T T E R Healing

No 21, Ragam Nagar

Annamalainagar P.O.

Off sivapuri Road,

Chidambaram 608 002,

Cuddalore District,

Tamil Nadu,

India.

Product Pricing

C I T T E R provides a secure and convenient web portal to order its own products. As a one-stop-shop solution, C I T T E R will fulfil your orders, as well as ship the ordered items when you need it, where you need it.

All shipping costs are at the buyer’s cost depending on the location the buyer wants the delivery made. All shipping comes from Tamil Nadu, India.

C I T T E R health & wellness environment takes its pricing policy very seriously. Our intension is to improve the highest quality of health & wellness products and services to enhance and maintain health & wellness.

The challenge is not so much about product cost but international shipping to the buyer direct. Domestic shipping is still affordable to the buyer.

Shipping

C I T T E R - Shipping-Policy

What are the delivery charges?

Delivery charge varies depending on destination and place of delivery.

 

What is the estimated delivery time?

  • Delivery time depends on the destination of your order.

  • Estimated delivery time depends on the following factors:

  • Product to be produced.

  • The destination to which you want the order shipped to and location of the Buyer.

Delivery will be between 3 and 14 days from the time of order and payment made to us.

Are there any hidden costs (sales tax, octroi etc) on our items prescribed by the doctor?

There are NO hidden charges when you receive your delivery. Clinic price is final.

Delivery charges are not hidden charges and are charged.

 

Why does the estimated delivery time vary?

  •  Delivery times are influenced by product preparation, geographic location of the buyer, your shipping destination and the courier partner’s time-to-deliver in your location.

  • Legal restrictions, if any, in shipping particular products to your location

  • The availability of reliable courier partners in your location

 

Why is the CoD option not offered?

C I T T E R does not offer CoD.

 

Does C I T T E R deliver internationally?

Yes we do.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards.

C I T T E R provides a secure and convenient web portal to order its own products. As a one-stop-shop solution,    C I T T E R will fulfil your orders, as well as ship the ordered items when you need it, where you need it.

All shipping costs are at the buyer’s cost depending on the location the buyer wants the delivery made. All shipping comes from Tamil Nadu, India.

C I T T E R WELLNESS INNOVATIONS Private Limited ("C I T T E R" or "we") takes the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

 

DEFINITIONS

In this Privacy Notice, the following definitions are used:

 

Cookies

a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.

 

Data

includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

 

Data Protection Laws

 

any applicable law for the time being in force relating to the processing of Data.

 

Partners

 

select third parties (including C I T T E R Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.

 

Service Providers

 

includes entities to whom we or other C I T T E R Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.

 

C I T T E R

C I T T E R WELLNESS INNOVATIONS Private Limited , a company incorporated in India whose office is at 21, Ragam Nagar, Chidambaram 608 002, Tamil Nadu, India.

 

User or you

the natural person who accesses our stores, website or mobile application.

 

WHAT DATA DO WE COLLECT ABOUT YOU

C I T T E R collects Data for various purposes set out in this Privacy Notice.

This Data includes, without limitation, the following categories:

 

Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.

Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.

Health related information, such as information or records relating to Your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from

Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.

Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.

Your reviews, feedback and opinions about our products, programmes and services.

Loyalty programme information: your loyalty membership information, account details, profile or password details.

HOW WE COLLECT DATA

We collect Data in the following ways:

 

Information You Give Us: We receive and store any information you enter on our website or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled "Data Shared by You" for more information.

Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.

E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.

Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another C I T T E R Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

Information Previously Provided to C I T T E R Group Entities: Where you have shared any information previously with any of the C I T T E R Group Entities and have consented to the further sharing of such information, such information will be shared with us by the C I T T E R Group Entities.

You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website. When you are asked to provide Data, you may decline.

 

DATA SHARED BY YOU

C I T T E R may collect your Data in several ways from your use of our stores, website or mobile application. For instance:

  • when you register with us to receive our products and/or services;

  • when you conduct a transaction with us or attempt a transaction at our store, on our website;

  • when you complete surveys conducted by or for us;

  • when you elect to receive any communications (including promotional offers) from us;

  • from the information gathered by your visit to our stores, website or mobile application;

 

DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. C I T T E R uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.

We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled "Cookies".

OUR USE OF DATA

Any or all the above Data may be required by us from time to time to provide information relating to C I T T E R and to work on the experience when using our website. Specifically, Data may be used by us for the following reasons:

  • carry out our obligations arising from any contract entered into between you and us;

  • provide products and/or services and communicate with you about products and/or services offered by us;

  • enable C I T T E R Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;

  • processing, disclosing, transmitting, and/or sharing the data/information with C I T T E R Group Entities, and other third parties which have business or contractual dealings with us;

  • provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;

  • operate, evaluate and improve our business, website;

  • generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;

  • provide privileges and benefits to you, marketing and promotional campaigns based on your profile;

  • in connection with loyalty programs owned and operated by us or by other      C I T T E R Group Entities;

  • communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;

  • to enhance your shopping experience and bring you access to membership programs, rewards and offers across           C I T T E R brands.

  • enforce the terms of use of our website and mobile application;

  • protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and

  • serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

 

Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

 

MINORS

Our website does not offer products or services for use by minors. If you are under 18, you may use our website only with the involvement of a parent or guardian.

 

SHARING OF DATA

We may share your Data with/ for:

 

Partners:  We may make available to you services, products, or applications provided by Partners for use on or through our website. If you choose to use such service, customer information related to those transactions may be shared with such Partner.

Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.

C I T T E R Group Entities: We may make available to you products, services and /or applications of C I T T E R Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with C I T T E R Group Entities. We may also share your Data with the            C I T T E R Group Entities as is relevant for the purposes set out in Clause 6 above, and to facilitate the operation of our business.

C I T T E R Consumer Platform: Your Data may be shared with C I T T E R Group Entities and other participating entities on the C I T T E R Consumer Platform for purposes of enrolment, offering you products, services and benefits. Accordingly, we may share your Data with other C I T T E R Group Entities, Partners and Service Providers and as a part of this unification your account information across several C I T T E R Companies may be merged, to offer You a single login for seamless experience.

Service Providers: We or other C I T T E R Group Entities may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.

Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another C I T T E R Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.

These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.

 

Protecting C I T T E R: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect C I T T E R against harm or financial loss, when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personal information of users for commercial purposes in violation of this Privacy Notice.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction. Any Data that we receive from a third party pursuant to such transactions will be processed in accordance with this Privacy Notice and applicable law.

Third Parties: We may also share your Data with other third parties where:

You request or authorize us to do so;

We need to comply with applicable law or respond to valid legal process; or

We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks.

We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.

 

Please note that C I T T E R Group Entities and Partners may have privacy practices that differ from those of C I T T E R. The use of your Data will be governed by their privacy statements when you provide Data on their websites.

 

KEEPING DATA SECURE

We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at our email address provided at Clause 16 below.

 

RETENTION OF DATA

C I T T E R retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

 

Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

 

YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of C I T T E R as described in this Privacy Notice.

You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below.

 

Right to Access, Review and Modify

Right to Correction

Right to Withdraw Consent

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

 

WHERE WE STORE DATA

Data collected under this Privacy Notice is hosted on servers located in India.

 

PROCESSING YOUR DATA

We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.

 

To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with C I T T E R Group Entities, Partners and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.

 

SEVERABILITY

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

 

CHANGES TO THIS PRIVACY NOTICE

Our business changes constantly and our Privacy Notice may also change . We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

HOW TO CONTACT US

To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at ‘contactus@citter.in’. You may contact us for information on Service Providers, Partners and C I T T E R Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.

 

GRIEVANCE OFFICER

Please see below the details of our grievance officer:

Name: Tiru. Senthilkumar

Email: contactus@citter.in

C I T T E R provides a secure and convenient web portal to order its own products. As a one-stop-shop solution, C I T T E R will fulfil your orders, as well as ship the ordered items when you need it, where you need it.

All shipping costs are at the buyer’s cost depending on the location the buyer wants the delivery made. All shipping comes from Tamil Nadu, India.

C I T T E R health & wellness environment takes its pricing policy very seriously. Our intension is to improve the highest quality of health & wellness products and services to enhance and maintain health & wellness.

The challenge is not so much about product cost but international shipping to the buyer direct. Domestic shipping is still affordable to the buyer.

Privacy Policy

Terms and Condition

Terms of use

Please read these terms of use carefully by accessing or using this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform.

 

 

What is C I T T E R

 The domain name www.citter.in, an internet based portal, is operated by CITTER WELLNESS INNOVATIONS Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter referred to as   “C I T T E R” or “NaturePath” or “TYOGA” “C IT T E R Clinic” or “C I T T E R Healing or “We” or “Our” or “Us” or “Company”) having it’s centre at No 21, Ragam Nagar, Chidambaram 608 002, Tamil Nadu, India. The domain name is referred to as the “Website”.

 Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and C I T T E R on the other Part.

 By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.

 The Website is a platform that facilitates (i) online purchase of our products sold directly by us the Company and (ii) online medical consultancy services by our very own doctors (“Medical Experts”).

Further the Website also serves as an information platform providing health and wellness related information (“Information Services”) to the Users accessing the Website

 The arrangement between, You and Us shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to You through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale.

C I T T E R reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, we will inform You of such changes at least once a year. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.

 As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to C I T T E R that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

 These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:

  • the Indian Contract Act, 1872 (“Contract Act”);

  •  the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);

  •  the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);

  •  the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);

  •  The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;

  • Pharmacy Act, 1948 (“Pharmacy Act”) and

  • the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

C I T T E R authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, as well as in-house content provided by C I T T E R  including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“C I T T E R Content”) (collectively, “Content”). The C I T T E R Content is the property of C I T T E R and is protected under copyright, trademark and other applicable law(s). You shall not modify the C I T T E R Content or reproduce, display, publicly perform, distribute, or otherwise use the C I T T E R Content in any way for any public or commercial purpose or for personal gain.

 Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.

 These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

ELIGIBILITY

 For the purposes of availing the Services and/or transacting through the Website, You are required to obtain registration, in accordance with the procedure established by C I T T E R in this regard. As part of the registration process, C I T T E R may collect the following personal information from You:

Name;

User ID;

Email address;

Address (including country and ZIP/ postal code);

Gender;

Age;

Phone number;

Password chosen by the User;

Valid financial account information; and

Other details as You may volunteer.

 The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to C I T T E R that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

A registered id can only be utilized by the person whose details have been provided and C I T T E R does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.

 Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members.

 You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify C I T T E R if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.

 The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by C I T T E R for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, C I T T E R may allow authorized third parties to place or recognize a unique cookie on the Your browser. C I T T E R does not store personally identifiable information in the cookies.

C I T T E R, at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Website and App, at any time while 1mg investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason.

 

USE OF SERVICES AND THE WEBSITE

 E-Commerce Platform for Naturepath Products –

 Platform to facilitate transaction of business:

 Through the Website, C I T T E R facilitates the purchase of Food Supplements, Medicinal Products from the C I T T E R Clinic prescribed by the doctor, and services offered for sale.

You understand and agree that C I T T E R  and the Website merely provide hosting services to You and persons browsing / visiting the Website.

C I T T E R WELLNESS INNOVATIONS Private Limited ("C I T T E R" or "we") takes the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

Refunds and Cancellations

C I T T E R  RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

 

C I T T E R WELLNESS INNOVATIONS Private Limited (“C I T T E R”) team facilitates processing the correct order being food supplements prescription or both and strives to service the products in the right conditions/ without any damage every time a consumer/client/patient places an order. We also strongly recommend the items are checked at the time of delivery.

 

Table of Content

  • DEFINITION

  • RETURN PROCESS

  • MEDICAL TEST

  • REFUND PROCESS

  • ONLINE CONSULTATION

  • SHIPPING CHARGES

  • DEFINITION

'Return' means an action of giving back the product ordered at C I T T E R portal by the consumer. The following situations may arise which may cause the action of return of product:

Product(s) delivered do not match your order.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with ONE DAY from the delivery of the product. C I T T E R reserves the right to cancel the Return request, if the customer reaches out to C I T T E R after 24 hours of delivery.

Upon receiving your Return/Refund request, C I T T E R shall verify the authenticity and the nature of the request. If             C I T T E R finds that the request is genuine, it will initiate the Return and Refund process. C I T T E R shall process the refund only once it has received the RETURNED PRODUCT and confirmation of the error in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, C I T T E R reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by  C I T T E R in this regard.

The returns are subject to the below conditions:-

  • Any wrong ordering of product doesn’t qualify for Return;

  • Batch number of the product being returned should match as mentioned on the invoice;

  • Return requests arising due to change in prescription do not qualify for Return;

  • Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

  • Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

  • Category of Non-Returnable Product: Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per C I T T E R Return policy.

RETURN PROCESS:

For Return intimation, please e-mail us at ‘contactus@citter.in’ and we will get back to you as soon as we can.

We will verify the claim made by you within 72 (seventy-two) business hours from the time of receipt of complaint.

Once the claim is verified as genuine and reasonable, C I T T E R  will initiate the return.

The customer will be required to pack the product(s) in original manufacturer’s packaging.

Refund will be completed within 30 (thirty) days from date of Receiving the return by us.

ONLINE CONSULTATION:

The client/patient who books into an on-line consultation must be ready at the prescribed time. If there is more than a 5 minuit delay, we will cancel the consultation without refunding the consultation charges.

 

SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to ‘contactus@citter.in’​.

 

CANCELLATION POLICY

Customer cancellation:

The customer ONCE ORDERS and pays, no cancellation will be accepted.

For On-line consultation once payment is made cancellation will not be entertained and no refund.

 

C I T T E R also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by C I T T E R as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

 

i. Products ordered are not for self-consumption but for commercial resale;

 

ii. Multiple orders placed for same product at the same address;

 

iii. Bulk quantity of the same product ordered;

 

iv. Invalid address given in order details;

 

v. Any malpractice used to place the order.