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Terms and Condition / Confidentiality Policy / Refund Policy / Shipping & Delivery

Terms & Conditions

Welcome to the website of The website of Citter Products (SHOP) on is operated by Citter Wellness Innovations Private Limited (“Citter” or “us” or “we” or “our”), having it’s registered office located at No.21 Ragam Nagar, Annamali  Nagar, Chidambaram 608 002, Tamil Nadu, India.

By visiting the Citter website, you signify your agreement to be bound by these Condition of Use(“Terms”).

These Terms constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

For any queries or issues relating to the website, you can contact us by mail to ‘

Please also take notice about our Privacy Notice on this page.

We also share information with third-party service providers. For any further details on our security practices please read our Privacy Notice. For any queries or issues relating to the website, you can contact us by mail.

Please review our Privacy Notice, which also governs your visit to the website, to understand our practices. The personal information / data provided to us by you during the course of usage of the website, will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

Electronic Communications. When you visit the website  or send e-mails to us, you are communicating with us electronically. We may communicate with you by e-mail or by posting notices on the website  or by any other mode of communication. For contractual purposes, you consent to receive communications (including promotional and / or commercial messages), from us with respect to your use of the website

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy the legal requirements of a valid communication, in writing.

Access to the website. We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Copyright. All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, blogs, hyperlinks, and software, is the property of Citter or its affiliates or its content suppliers and protected by India copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Citter or its affiliates and protected by laws of India copyright and database right laws. All software used on this website is the property of Citter, its affiliates or its software suppliers and protected by laws of India and international copyright and database right laws.

You may not systematically extract / or re-utilize parts of the contents of the website without Citter and / or its affiliates (as may be applicable) express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without Citter's and / or its affiliates' (as may be applicable) express written consent.

Trademarks. Citter, the Citter logo / mark and other marks, logos, page headers, button icons, scripts indicated on our website are trademarks of Citter or its affiliates. Citter and its affiliates’ trademarks and trade dress may not be used in connection with any product or service that is not Citter's or its affiliates' as applicable, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Citter or its affiliates. All other trademarks not owned by Citter or its affiliates that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Citter or its affiliates.

License and website access. Subject to your compliance with these Terms, Citter grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Citter/ or its affiliates, as may be applicable. This license does not include any resale or commercial use of this website or its contents; any derivative use of this website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Citter and / or its affiliates, as may be applicable. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Citter or its affiliates without their express written consent, as may be applicable. You may not use any meta tags or any other “hidden text” utilizing Citter's or its affiliates' name or trademarks without their express written consent. Any unauthorized use terminates the permission or license granted by Citter and / or its affiliates. You are granted a limited, non-assignable, revocable, and non-exclusive right to create a hyperlink to the home page of this website so long as the link does not portray Citter, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark of Citter or its affiliates as part of the link without their express written permission.

Your activity. The website  is not intended for use by children below 12 years of age. Use of this website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e., under the age of 18 (eighteen) years, you may use the website only with involvement of a parent or guardian. Citter and its affiliates reserve the right to refuse service, or remove or edit content in their sole discretion.

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.


You understand that you, and not Citter, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only and only in accordance with the applicable law.


You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity; to send, use or reuse any material that is illegal, offensive, (including but not limited to material that is sexually explicit or which promotes racism, bigotry, hatred or physical harm), abusive, harassing, misleading, indecent, defamatory, disparaging, obscene or menacing; or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; to cause annoyance, inconvenience or needless anxiety.

In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information on the website, in a form or otherwise, that:


(a) belongs to another person and to which you do not have a right to such information;

(b) is harmful, offensive, harassing, obscene, pornographic, invasive of another's privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;

(c) infringes any patent, trademark, copyright or any other proprietary rights;

(d) harms minors in any way or is harmful to child;

(e) any commercial material or content (including solicitation of funds, advertising, or marketing of any good or services);

(f) deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature;

(g) impersonates another person;

(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; or

(j) violates any law for the time being in force in India.

You represent and warrant that you own or otherwise control all of the rights to the content or material that you post or submit or that you otherwise provide on or through the website; that the content is accurate; that the content is lawful; that use of the content you supply does not violate this policy and will not cause injury to any person or entity. You agree to indemnify Citter and its affiliates for all claims arising from the content or material you supply. Citter has the right but not the obligation to monitor and edit or remove any activity or content. Citter takes no responsibility and assumes no liability for any content submitted by you or any third party.

Intellectual Property Complaints. Citter and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes infringement of your intellectual property, please follow our Trademark, Copyright, and Design policy.

Content Disclaimer. Whilst Citter has used reasonable endeavors in compiling the information provided on the website, Citter provides no assurance as to its accuracy, completeness or usefulness or that such information is error-free. Any information provided on this website is provided on a good-faith basis. In certain cases, the content maybe provided by a third-party and is made available on an "as-is" basis. Citter hereby disclaims any and all liability and assumes no responsibility whatsoever for consequences resulting from use of such information. Information provided may be changed or updated at any time, without any prior notice. You agree to use the information, at your own risk and after verifying the information and expressly waive any and all claims, rights of action and/or remedies (under law or otherwise) that you may have against Citter arising out of or in connection with the use of such information. Any copying, redistribution or republication of the information, or any portion thereof, without prior written consent of Citter is strictly prohibited. The website may also provide links to other websites over which Citter has no control. Citter is not responsible for the availability of such external websites or resources and does not endorse and is not responsible or liable for any content, advertising, products or other material on or available from such websites or resources.

Disclaimer of warranties and limitation of liabilities. This website is provided by Citter on an "as is" and "as available" basis. Citter makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. you expressly agree that your use of this website is at your sole risk. Citter reserves the right to withdraw or delete any information from this website at any time in its discretion.

To the full extent permissible by applicable law, Citter disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Citter does not warrant that this website, its servers, or e-mail sent from Citter are free of viruses or other harmful components. Citter will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Indemnity and release. You shall indemnify and hold harmless Citter, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.


You hereby expressly release Citter and / or its affiliates and / or any of its officers and representatives from any cost, damage, liability or other consequence arising from the use of this website and specifically waive any claims or demands that you may have in this behalf under any statute, contract or otherwise.


Sanctions and export policy. You may not use this website if you are the subject of India and the U.S. sanctions or of sanctions consistent with Indian Law or U.S. law imposed by the governments of the country where you are using this website. You must comply with all India and U.S. or other export and re-export restrictions that may apply to goods, software, technology and services.


Governing law and jurisdiction. These Terms are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Chidambaram, Tamil Nadu, India.


Site Policies, modification and severability. We reserve the right to make changes to this website, policies, and these Terms at any time. You will be subject to the policies and Terms in force at the time that you use the website. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition of these Terms.


Events beyond our reasonable control. We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


Waiver. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.


Our Address. This website is owned and operated by Citter Wellness Innovations Private Limited, No.21,Ragam Nagar, Annamalai Nagar, Chidambaram – 608 002.

Confidentiality Policy

Citter Services knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.


This website is operated by Citter Wellness Innovations Private Limited.


Any personal information provided or to be gathered is controlled by Citter Wellness Innovations Private Limited.


Citer Services follows the same information practices as, and information we collect is subject to the Privacy Notice. By visiting the site, you are accepting and consenting to the practices described in the Citter Privacy Notice

Order Cancellation and Return Policy

Cancellation Policy

Once the customer places an order and has paid for it. The order cannot be cancelled.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.


Returns Policy

Returns are not accepted nor can the customer ask for an exchange.

Shipping and Delivery

Citter works with ‘Our Courier Partners.’

We work with the various courier partners to deliver items. For more details on your Citter order tracking and if you have an issue with your delivery, you can contact the carriers directly both for India and International delivery.

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